Hi mods,
I sold some items to another amibay member and shipped the items overseas. They arrived damaged and the buyer was unhappy. I received a message saying this, and I responded asking the buyer if he made an insurance claim. The buyer said he'd email me photographs of the damage to the items and I said I would send copies of the insurance information, even though it's on the physical shipping box itself as per USPS rules.
I never received any pictures or heard about any insurance claims, instead in under 24 hours the buyer has demanded a refund via paypal. Please advise. I was prepared to do what needed to be done to make things right (mail separate case parts, replace what was damaged). What recourse do I have?
I prefer not to discuss user names with matters like this publicly and would prefer the buyer give me a chance to make things right before demanding refunds. I will say that we initially agreed to split shipping costs as well, yet I never received my portion of shipping costs (basically I paid ALL shipping costs).
I'm refuting the claim on Paypal for now - in matters like this, typically the seller has a chance to make things right and continue to refute. I will choose to do this to the ends of the earth if necessary since I feel I wasn't treated fairly.
I sold some items to another amibay member and shipped the items overseas. They arrived damaged and the buyer was unhappy. I received a message saying this, and I responded asking the buyer if he made an insurance claim. The buyer said he'd email me photographs of the damage to the items and I said I would send copies of the insurance information, even though it's on the physical shipping box itself as per USPS rules.
I never received any pictures or heard about any insurance claims, instead in under 24 hours the buyer has demanded a refund via paypal. Please advise. I was prepared to do what needed to be done to make things right (mail separate case parts, replace what was damaged). What recourse do I have?
I prefer not to discuss user names with matters like this publicly and would prefer the buyer give me a chance to make things right before demanding refunds. I will say that we initially agreed to split shipping costs as well, yet I never received my portion of shipping costs (basically I paid ALL shipping costs).
I'm refuting the claim on Paypal for now - in matters like this, typically the seller has a chance to make things right and continue to refute. I will choose to do this to the ends of the earth if necessary since I feel I wasn't treated fairly.