Sellers and Feedback

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Slayer

Slayer

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Just thought I'd bring this up since it's one thing in trading I've never understood.

Doesn't matter whether it is here or on another Trade site but Sellers never seem to place feedback on buyers IMMEDIATELY after they have received the money...

Simply Put, WHY IS THIS?

Is it not the ONLY thing a buyer must complete to meet there end of the Bargin?

I've never sold anything so I've never been a seller, but the very day I sell something and a buyer puts the money in my bank is THE MOMENT I'll place feedback on them... well as soon as I'm online next :thumbsup:

Seems to me the sellers have all there cake and eat it too...

1) Buyer must send the money
2) Buyer must wait for goods
3) Buyer then generally has to place feedback first
4) Some Sellers take there time to return it and perhaps don't even intend too

SORT IT OUT SELLERS!

The only thing I can think of is this is a measure designed by sellers to unofficially place pressure on the buyer to give better feedback else risk getting bad feedback too, again not fair since they are entitled to good feedback as long as they have paid in a decent timeframe.

Anyway, it bloody well yanks my chain...

...

That feels better :D Thanks for listening :p
 
Yes. Nobody ever officially states which way feedback should be done, but I absolutely agree with you, a seller should be leaving feedback as soon as the money is received. Still, what can you do, eh?
 
Slayer said:
Simply Put, WHY IS THIS?

Is it not the ONLY thing a buyer must complete to meet there end of the Bargin?
Click to expand...

You'd think, wouldn't you?

But there are so many horror stories and bad experiences on The Other Bay (which, let's face it, is now very heavily stacked against sellers) I suspect it's made sellers extra-cautious everywhere!

While I see what you're saying, and can certainly understand why it winds you up, if you think about it the transaction's not complete until the buyer's received and is happy with the goods.

There are several ways things can go pear-shaped after funds are received. Hypothetically speaking, if you've sold something and arranged a courier, then three weeks later get the package back because the buyer wasn't in, and didn't bother to call and arrange redelivery ("Oh, I was on holiday that week!"), then demands that you send the package out again for free, you're not going to be too happy if you've already left good feedback! Likewise if the buyer quibbles because they didn't read the listing properly and expected something different from what they received.

Not saying either happens here, but both scenarios are (if stories are to be believed) fairly common on The Other Bay. :)
 
I only leave feedback once the buyer is happy (goods delivered etc) and for me that's when the transaction is closed (I always put in the sale thread if payment received etc to keep a log of how the transaction is going). By leaving positive feedback too soon what happens if something unfair happens.... don't see the rush in leaving feedback personally but I'd never not leave feedback...
 
I leave feed back once they have recieved to make sure I don't have to do any phoning of royalmail and couriers etc.
 
I, as a seller only gives feedback once the item has been delivered and the buyer acknowledges they have received and are happy with their purchase.

You can't take back feedback once left so I leave it after both parties are happy
 
I agree with Paul/Blankstare. Feedback once the transaction is done. Payment is not the buyers only involvement in the deal.
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I have to agree. Being a frequent seller on the other bay, I don't consider a transaction complete until the buyer is happy. I will not leave feedback until the buyer has acknowledged what they have received is what they expected.

As a buyer, I expect the same. It gives you chance to sort things out before damaging someone's reputation.

What REALLY narks me is when a seller or buyer doesn't leave feedback, either neutral, +ve or -ve. Yeah, I hate -ve feedback, but I also like to know what I have done wrong!
 
Slayer said:
The only thing I can think of is this is a measure designed by sellers to unofficially place pressure on the buyer to give better feedback else risk getting bad feedback too, again not fair since they are entitled to good feedback as long as they have paid in a decent timeframe.
Click to expand...

The rules for evilbay are that sellers can't really leave negative feedback anyway. Its not "pressure the buyer to give better feedback", its pressure the buyer to give feedback. Some buyers just can't be :censored: giving feedback.

Then there are the retards who leave neutral/negative feedback, without even bothering to send a message/email to the seller to state what the problem was. Would you leave them "great buyer, well recommended" FB to someone that turned out like that, and got to keep the item and the money. Read enough seller feedback and you'll find examples.

Plus there is the issue of buyers with Attention Deficit Disorder who got nuts when any item takes more than 2 days to arrive, even if they bought it from overseas.
 
I myself has never been a seller on any bay as the shiping cost out of Norway is stupid...
But I have a fair amount of buys here as well as about 80 on Ebay and I never expect a seller to leave feedback before we are done with the deal, meaning, I have the item at hand and I've left my feedback.

Only once have I had a buy gone wrong, seller didn't manage to export the item from the UK, twice it was returned to the seller due to missing information, amazing really, as I normally have to deal with that during import to Norway and not at the export point.
Seller left me feedback after I paid, seller never recieved any feedback (good for her) as Ebay sorted a full refund inc shiping cost...

Anyways, after this small rant, I would say, buyer leaves feedback before seller... And for me atleast, leaving feedback is kind of a way to keep the logistics in control... :D
 
some will wait untill the buyer has left feedback for them, but i will leave feedback when they state item is recived.
i dont mind leaving the feed back 1st but i dont want to leave it then havea long horrible time disputing with the buyer wether they recived the item or not.

but this place is diferent to the evil bay.. I tend to be more wary of people on there.. so i tend not to sell. "actualy its all the fees that they chage that i refuze to pay"

and just to add..
I dont mind if the buyers want to test the items 1st before they leave feedback either. i have bought a number of items from other places and messaged the sellet when it arrived telling them it arrived but i would leave feedback after testing the item..
hard disks get run thru a few checks 1st with hddregen which will tell me the health of all th sectors
mother boards cpu's and gpu's get subjected to occt (at nominal values)
these tests in them selfs ca take quite a while. But the seller is usually happy to wait.
 
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Scenario:

Seller Advertises a Product

ideal outcome -:
Buyer buys Product and sends Money in good Time
Seller Leaves Feedback for the Money received and Sends the Parcel
(note -: if buyer does not send money in good Time the auction continues, a seller could elect to leave negative feedback on buyer for wasting everyones time)

ideal outcome -:
Buyer receives goods and is happy and leaves positive feedback
potential outcome -:
Buyer is disgrunted because lack of communication which results in a long wait
(individual might choose to leave bad feedback)
Buyer is unhappy with the goods
(individual might choose to leave bad feedback)

The trouble is guys (sellers) this is the down side to selling or it should be. To avoid this you honor the preferred conduct rules of selling and you'll have no problem...

In short I got the responses I thought I'd get eg sending the money isn't the end of a Buyers involvement in an Auction which to me is a continuation of what I've been saying... sellers want there cake and eat it too... :-)

On another site once I got to about 10 feedbacks I started not leaving feedback until the seller left it first. I'm up to over one hundred now but I'd say I'm short about 20 or 30 because the seller hasn't left any...

It's a funny world :-)

I think if feedback was placed in a more logical manner there might be a few more people out there with feedback less than 100%

anyway, that's my final word, I'll do my best to turn the tide when I start selling LOL ;-)
 
You are talking about the other bay it seems.
In that case I remind sellers if they didn't leave feedback, if they still don't and I'm not 100% satisfied with the deal, I leave neutral feedback at best.
 
I have left feedback for items sent and that have been recived and I am wating on the return feedback on them, (more than 1 item)
I could complain about it and start a rant, but honestly, theres no real rush to recive it..
and I honestly dont see the issue.
After a few days i will send a pm or something asking the person if they forgot to leave feedback. But i dont think any thing untoward is happening. (that is here or on my other formum i wouldnt do it on evilbay)

As for sellers leaving feed back when payment is recived, what happens if the buyer recives the item in the exact condition that it was advertized with no issues at all but decides they dont want it. an then decide to be abusive about it..
Or They recive a perfectly good item, then swap it for a broken similar moddel and send the broken moddel back leaving you bad feed back and claiming the money back from paypal.
In an ideal world Sellers would leave the feedback when money was recived. And Buyers would never try to scamm the sellers. and we wouldnt need to use pay pal. unfortunatly its not ideal.
"the last part of my post is hypothetical*

p.s
as for having cake and eating it. In the current market buyers are much more protected than sellers, the only reall proof a seller has that the item was fine when the buyer recived it is the feedback.
And if the only reason the buyer wont try to rip the seller off is because they will recive bad feedback and people will be wary of selling to them in the future then they should accept that its only right to leave the feed back as they have the most protection. if only as a simple good will gesture the buyer should leave the feedback 1st. just polite ettiquett imo.

heres an example:
seller: recives money leaves good feed back
Buyer: changes item for a broken one leaves bad feed back and returns.
seller: looses money gets a broken item. and has no recourse to get the issue fixed.
Buyer: gets cake and eats it + money back

But like i said i really dont mind who leaves what 1st (here). But your argument about sellers getting cake and eating it is flawed. Sellers suffer lots more from negative feedback than buyers do.
even with things like photography and security marking the chances of the seller getting justice in the outlined situation is next to nothing. the costs in time alone to try and fix the issue is overwhelming, and as both a buyer and seller i can tell you I much prefer being a buyer, and i leave the feedback when i recive the item in good condition because as a seller i understand the reasons why you would not send feedback when payment is recived.
 
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I have left feedback for items sent and that have been recived and I am wating on the return feedback on them, (more than 1 item)
I could complain about it and start a rant, but honestly, theres no real rush to recive it..
and I honestly dont see the issue.
After a few days i will send a pm or something asking the person if they forgot to leave feedback. But i dont think any thing untoward is happening. (that is here or on my other formum i wouldnt do it on evilbay)

S> But this is the way it should be sellers waiting not buyers

As for sellers leaving feed back when payment is recived, what happens if the buyer recives the item in the exact condition that it was advertized with no issues at all but decides they dont want it. an then decide to be abusive about it..

S> But this is outside the normal scope of a usual Trade, you can't possibly expect to determine the outcome of every Trade scenario

Or They recive a perfectly good item, then swap it for a broken similar moddel and send the broken moddel back leaving you bad feed back and claiming the money back from paypal.

S> same as above

In an ideal world Sellers would leave the feedback when money was recived. And Buyers would never try to scamm the sellers. and we wouldnt need to use pay pal. unfortunatly its not ideal.
"the last part of my post is hypothetical*

S> This still falls under the seller has the cake and eat it too because they want to MAKE sure there is nothing negative that happens over the course of the entire Trade.

p.s
as for having cake and eating it. In the current market buyers are much more protected than sellers, the only reall proof a seller has that the item was fine when the buyer recived it is the feedback.
And if the only reason the buyer wont try to rip the seller off is because they will recive bad feedback and people will be wary of selling to them in the future then they should accept that its only right to leave the feed back as they have the most protection. if only as a simple good will gesture the buyer should leave the feedback 1st. just polite ettiquett imo.

S> Trouble is you are arguing about the mechanics of an actual Trade and making feedback as a scapegoat to try and make a flawed system fairer for the seller?

heres an example:
seller: recives money leaves good feed back
Buyer: changes item for a broken one leaves bad feed back and returns.
seller: looses money gets a broken item. and has no recourse to get the issue fixed.
Buyer: gets cake and eats it + money back

But like i said i really dont mind who leaves what 1st (here). But your argument about sellers getting cake and eating it is flawed. Sellers suffer lots more from negative feedback than buyers do.
even with things like photography and security marking the chances of the seller getting justice in the outlined situation is next to nothing. the costs in time alone to try and fix the issue is overwhelming, and as both a buyer and seller i can tell you I much prefer being a buyer, and i leave the feedback when i recive the item in good condition because as a seller i understand the reasons why you would not send feedback when payment is recived.[/QUOTE]

S> This really is still not the issue. Feedback in my mind is a simple as two parties doing what they are supposed to do. The Buyer pays and that is that, the Seller must supply the goods as advertised... anything outside this scope can be dealt by a monitoring system if need be...

But if I keep debating this soon people will jump in on the bandwagon and start calling me names :lol:

So lets drop this, I mean, you already forced me out of retirement ;)
 
its just a case of ideals vs reality im afraid.
I agree in an ideal world then your method would be the accepted method, and even now may be the recomended way. But for sellers to have any protection they just leave the feed back last. buyers have way to much protection where as private sellers are left at a clear hiderance with the buyer protection system. which lets face it is too easily abused by buyers.

But lets say we are agreed in principal but not in practice. And i dont think you whould be called any names lol.
 
ShambleS1980 said:
its just a case of ideals vs reality im afraid.
I agree in an ideal world then your method would be the accepted method, and even now may be the recomended way. But for sellers to have any protection they just leave the feed back last. buyers have way to much protection where as private sellers are left at a clear hiderance with the buyer protection system. which lets face it is too easily abused by buyers.

But lets say we are agreed in principal but not in practice. And i dont think you whould be called any names lol.
Click to expand...

I think this is actually a fair summation of my stance on the matter. In principle I totally agree, sellers leave feedback first. On the other hand, certainly in the world of eBay, everything is stacked massively in favour of the buyers, so sellers need to hang on to every little thing that's to their benefit.
 
Slayer said:
s this is a measure designed by sellers to unofficially place pressure on the buyer to give better feedback else risk getting bad feedback too,
Click to expand...

I agree with this, especially on the other bay. This is far less true on Amibay.
 
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