Trials of replacing an LCD TV

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Harrison

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We had a 14 month old 19" Samsung HDTV in the bedroom that has really good image and sound quality, but it developed a fault where the picture wouldn't display, but the sound continued. It had a 3 year warranty so we took it back to Argos.

However the Manager (who looked 16) refused to give us a full refund, trying to offer us a Pro Rata refund of £140 (it cost us £180 new in a sale) which as you can imagine we would not accept. He said Argos only honour the first year of a warranty then the customer has to go directly to the manufacturer after this for repairs. I pointed out that in the warranty card it stated to bring it back to the place of purchase, not Samsung. And after we got him to actually read the warranty card he agreed. However he still wouldn't give us a refund, but instead said he would get a Samsung engineer out to repair it and so he placed it on the returns shelf while we filled in the warranty card for him.

However, here is the good bit. Whilst filling out the warranty card the TV fell off the shelf and smashed on the floor! "You won't be repairing that TV now, will you!?!" said my wife sarcastically. He went bright red, sheepishly said no and refunded us the full original price! ;) Nice!

So now we had the refund, but still didn't have a replacement TV. We had looked though the Argos catalogue before returning the TV and found the original model we returned was no longer being sold. However there was a newer better 19" Samsung model now being sold (which now had built in freeview), so we added the extra £19 and got a replacement Samsung 19" HDTV. So we went home happy.

This new TV was a Samsung Series 4 450 19" HDTV Model LE19B450. But we were not happy with it. On setting it up the image quality was even better than the old one, but the audio was horrible. It was tinny at low volumes and the case vibrated. So we decided we couldn't live with it and took it back to Argos for a full refund.

Eventually after some looking at other 19" TVs we decided we didn't like the image quality of any other make for smaller TV sizes. So we really wanted another Samsung. After some discussion and looking around we decided to take a gamble and get a slightly bigger TV from the same Series 4 450 range as the one we had returned with the bad sound. We ended up getting a 23" Samsung HDTV. The image quality is just as good, but being larger looks even better, the menu systems are the same, and with a few extra options, and to our relief the sound was much better. No vibrating casing, no tinny sound and really nice crisp and clear sound. So it seems only the smaller 19" model is suffering from bad sound, and others had said the same about it online. The 23" model is completely different and a very nice TV.

So finally we are happy and would definitely recommend this new TV to anyone looking for a smaller TV. If anyone is looking for a smaller TV it is the Samsung LE22B450.
 

Zetr0

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Re: Trials of replacing an LCD TV

Harrison said:
...
However, here is the good bit. Whilst filling out the warranty card the TV fell off the shelf and smashed on the floor! "You won't be repairing that TV now, will you!?!" said my wife sarcastically. He went bright red, sheepishly said no and refunded us the full original price! ;) Nice!
...

oh thats awesome!


truth besaid though the sales of goods at (and statory right), unless stated in the garantee a full replacement, they have the right to send it off for repair at no cost to you. They can offer a refund based on the time of use you have had with the equipment.

I just wish I could of been there to of seen that tv fall and his smug ass grin drop as well.... oh.... oh that would of been a worthy moment indeed.
 

davideo

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Re: Trials of replacing an LCD TV

:eek:fftopic:

I was in that same brand of shop one day when a bloke brought a vacuum back because it wouldn't suck up very well.

The assistant asked if he'd used it. When he replied yes the sales assistant said then I'm sorry but we can't give refunds on used goods :shrug:

And that was that - even after argueing for 15 minutes the bloke walked out with his duff vacuum.

Dave G 8)
 

scrappysphinx

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Re: Trials of replacing an LCD TV

@Harrison

I had a Samsung T2100HD 21" TV/PC Monitor i bought as an all in one solution to having my PC, XBOX, Amiga & TV on one Desk.
I have to say the picture quality was amazing when used as a monitor but the TV side failed miserably.
It had scart which looked very fuzzy when trying to use either the XBOX, Amiga or Virgin Media TV and it really struggled to keep up with fast movement. It had built in freeview which again looked very choppy and really bad quality. The sound quality was really tinny and required turning up full to hear the TV which made it shake and vibrate horribly. The only good point i found was the HDMI port when using it with my PS3. In the end i swapped it for an Acer One Netbook.
However on the other hand i have a 32" Series 4 Samsung which has a brilliant picture on all inputs (Scart, Component, AV, and HDMI) and the sound quality is amazing.
I fail to see how one company can make two TVs and they be so different in quality.

Mike
 

Kin Hell

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Re: Trials of replacing an LCD TV

I use to like the days when Esther Ranson roamed the BBC. You could always blame the Electricity Board. :mrgreen:

Love the shelf collapsing Harrison. True classic.

Kin
 

Harrison

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Re: Trials of replacing an LCD TV

scrappysphinx said:
I fail to see how one company can make two TVs and they be so different in quality.

It is very strange indeed, but as my own experience shows it happened to me as well.

You could think that Samsung are better at making larger screen TVs and their smaller sized ones suffer from issues. However this wasn't the case with my first Samsung 19" TV. That had a brilliant picture and great sound. So when we got the replacement 19" one it was a bit of a shock how bad the sound was. And in contrast how good the 23" one is.

However their Series 4 displays definitely seem to give amazing image quality regardless of the panel size, which is impressive because this series was always designed for Samsung's budget TV range, whereas the Series 5 and 6 were for the high end.
 
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