AmigaKit issues

[iRetrOVolver]

Dear AmiBayers,

We are all here for the same thing.. exchange of information and products with honesty and the greater good in mind.. our love for the retro computers and the community we are part of.

When I buy from a trader (in this case AmigaKit.com) I might not be able to expect the same as their main goal is to run a business.. but having that said, I expect a level of professionalism.

I ordered quite a lot from AmigaKit and have always been satisfied. I once sent something back as an incorrect delivery took place. I failed to get the RMA number, sent it back and of course never heard back.. it was just a few euros so hey.. cool.. whatever.. just did not like the fact that they gave me the silent treatment.. but whatever.. not going to make a fuzz over it.. having a tea and moving on

The ordering went on.. until last July when I ordered an Amiga Mouse (USB) and after 2 weeks of waiting reached out to check what was happening with the delivery. The initial response was a bunch of questions and accusations followed by the silent treatment

I thought.. hey.. I used PayPal so lets open a dispute.

That was however perceived as evil of me and I was called impatient and what not.. I remained calm and explained that all I wanted was an answer with a solution as I have been a good customer and will remain one but I do expect a fair treatment

I suggested to give me a credit note for the next order as I am a regular there.. so things got promised on PayPal and then.. nothing.. the silent treatment when it came to following up on those promises and I asked twice again without feedback. So maybe they are just too busy or whatever.

PayPal then looked into the dispute and within no time they concluded that the amount was going to be refunded. I think it was a fair decision and I would have accepted it the other way round as well.

Today I tried logging into AmigaKit as I need a PSU for a CD32 and my account did not work :huh: .. so I thought I might be mistaken and checked for a password reset.. but nope.. the account no longer exist.

Amigakit.com was not able to accept the outcome and they just closed my account.. I mean come on.. seriously ???

Anyhow.. had to let of some steam and that is what AmiRant is for I guess.

Message to AmigaKit: Come on guys.. lets be professional and admit that you could have handled this better :dry:

 

[jman]

I expect AmigaKit to reply to this message with their side of the story.
Failing that, I may assume all to be true. Which is a pity.

 

[iRetrOVolver]

I expect AmigaKit to reply to this message with their side of the story.
Failing that, I may assume all to be true. Which is a pity.

I would welcome it.. I find it very silly and totally uncalled for.. a simple 'sorry, we were wrong' would suffice for me totally.

 

[orb85750]

Regarding the silent treatment, did you explicitly use their ticketing system? If not, they may not have received all your emails -- just a thought.

 

[iRetrOVolver]

Regarding the silent treatment, did you explicitly use their ticketing system? If not, they may not have received all your emails -- just a thought.

Yes, I know. Technical or After Sales only respond using tickets.

 

[DaveMB]

I have ordered a few bits from them with no issues......yet.

It does seem somewhat childish to close your account though.:huh:

 

[keropi]

I have been a customer of Amigakit.com for several years, never had a single complain - in fact being their customer they treated me with respect and caring.
This whole situation seems nothing like them...

 

[iRetrOVolver]

I have been a customer of Amigakit.com for several years, never had a single complain - in fact they treated me with respect and caring.
This whole situation seems nothing like them...

I have ordered the lot there too mate.. the stuff they sell is good.. in fact outstanding and hardly one will have issues.. I forgot the name of the guy I spoke to once.. I think it was Dave.. very technical and a fun lad.. so all-in-all top quality and never a problem so I am.. eh.. gobsmacked I guess

I think the problem is that I opened a dispute and that was seen as a personal attack..

Anyhow.. I said enough here.. I would like AmigaKit to say their say instead.

 

[www_amigakit_com]

OK, a few points here to assist you with your queries (these are all published on our webstore):

- if you send items back, you must first obtain an Returns Authorisation Number and fill out the Returns Form on our webstore including it with your package. We do not accept any items returned without this completed form. We get a lot of deliveries every day, not just one or two, so a R.A.N. is a vital part of keeping track of returned packages. Our database works on the system of using the Returns Authorisation Number. This is consistent with many companies out there who have to manage volumes of packages arriving and being despatched on a daily basis.

- regarding your order for the mouse: this is the first time in 7 years of trading, that we have had any packages not arrive safely with a Dutch recipient. You selected regular postage with no tracking or insurance for the order. Despite this we always obtain a Royal Mail Certificate of Posting. We notified Royal Mail of the delivery not arriving and offered you a Credit Note against your next order. You decided to place a Charge Back against us.

- any packages with delayed arrival at their destination need to be have sufficient time for the package to arrive and then if still missing, comprehensively investigated by ourselves and the delivery companies involved. This process can take up to 90 days in total.

- an account with a Credit Note cannot be used once a Charge Back has occurred because the buyer will have the original funds (refunded) plus the Credit Note which is clearly not correct.

- if you have any feedback for us, please use our Customer Satisfaction Feedback form on the webstore

 

[StrontiumDog]

@ Amigakit

Was the OP's account closed as claimed in the first post? If so, it's all a bit childish by a member of your staff IMHO

Perhaps both you and the OP should take this into private and resolve this to everyone's
satisfaction

 

[keropi]

@blankstare:

based on what amigakit wrote in their system they cannot have an account that had both a paypal refund and the same amount as store credit... that's double the amount credited.

I guess these are specific details in their business accounting/invoicing system... have similar probs here with those systems at my work, sometimes you just need to take drastic measures or else things get complicated ...

still it is the account that was closed, not the person "banned" or anything (to my understanding)

 

[www_amigakit_com]

- an account with a Credit Note cannot be used once a Charge Back has occurred because the buyer will have the original funds (refunded) plus the Credit Note which is clearly not correct.

@blankstare

Please read what we have written: once an account with a Credit Note issued on it goes to Charge Back, the account cannot be used because the Customer will have both the funds and the Credit Note.

We encourage all our customer to use our Help facilities ( http://www.amigakit.com/help ) to obtain assistance if they have an issue to resolve.

 

[ChrisUnionNJ]

@ Amigakit

Perhaps both you and the OP should take this into private and resolve this to everyone's
satisfaction

I to agree with blankstare on this now that a line of communication has been opened and hopefully this can be resolved..

Chris

 

[StrontiumDog]

@ keropi and AK

I prefer answers in English ... like a simple "yes" - much easier to understand at this time of night

 

[r0jaws]

Ok, Sushi has aired his complaint, Amigakit has responded. As this was not a trade that was completed on here, please use the channels open to you for further discussion.
Thread closed.