So this is a warning, this example below shows extreme stupidity, readers discretion advised. So be carefull about Chinese sellers - but you knew that already didn't you?
--------------------------------------------------------------------------
OK, so I took a calculated risk buying a small VGA screen at Aliexpress from China. Normally I wouldn't but I wanted this particular model and couldn't find it elsewhere.
Well it didn't pay off. First, customs snatched the parcel, so the cost just jumped from $75 to $120. Dang.
Then the real 'fun' started. The VGA and component can only be used on this screen with a proprietary dongle. The seller asks what accessories I need, so I tell him to send the dongles too, and did he do that? No, he just shipped it with a PSU and remote. Awesome. :double
Now it's 2 months and 30 emails/messages later, the seller agrees to send the dongles for $5. I want to rip his head off for wasting my time for a $5 accessory. But since I can't get the dongles elsewhere I had to put up with the s**tstorm. Was very hard not to scream at him.:banghead:
The log is a mix of PMs and email, of which I have sewn together in chronological order. I have removed email addresses and personal info from the communication.
Enjoy the read.
Me Fri Nov 22 01:39:22 PST 2013
Hi, I do insist as I have messaged you about the dongle in October after I have made the payment. Please see the screenshot below: <this is the screenshot showing the message sent to him about the cable>
I expect to receive the dongle as soon as possible. Thank you.
Seller Fri Nov 22 01:59:10 PST 2013
VGA connection that requires the user to buy their own, we only send the parts described in the description, as the battery inside the remote control, you need to buy, you can not say there is no battery that can not use the remote control and the trouble it came to me, we have a good service to customers, but not welcome people like disputes, what you need, it can be said to VGA connection, to batteries, can be said, but not disputes. Do you understand?
Me Wed Nov 27 02:50:44 PST 2013
I can buy batteries in any corner shop. But I cannot use your product without a VGA dongle. This connector is a non-standard connector so I can't use a key functionality of your product because I'm unable source this dongle. Furthermore I have clearly stated when asked (before shipping) that I needed this dongle, as you can see from the previous screenshot. I was even willing to pay extra for that dongle. Instead you have not replied just shipped the screen without it. So why is this a big problem? Just please send a dongle and be done with it.
Me Wed Nov 27 02:57:30 PST 2013
I'm stll willing to pay for the VGA dongle/cable, but not for shipping as it's not my fault you didn't ship it, even though I asked you to ship one.
Seller Wed Nov 27 04:26:39 PST 2013
The product itself is not included VGA adapter / cable, there is no description, the need to purchase, you can not initiate disputes, disputes I hate people like you want me to give you another, you can talk, you Why should a dispute? ? ? Did not send a line to you, you want a full refund, you want to be too beautiful, right?
Me Wed Nov 27 04:36:19 PST 2013
No, I only want a refund if I can't get the special VGA adapter as in that case I'm unable to use an important feature of your product. The fact remains:
- You have asked if I need extra accessories with the screen
- I have replied that I need the special VGA cable (I was even willing to pay for it)
- You have ignored my request and sent an incomplete product - without an essential accessory that prohibits me to use an important feature of the product (VGA connectivity)
- I have opened a dispute to ensure that I get this accessory OR get a refund
- Instead of trying to solve the problem you are behaving aggressive and accusative
- I offer you again to pay for the missing special VGA cable
- You are behaving aggressive and accusative again
And now I will escalate the case. Have a nice day!
Seller Wed Nov 27 04:41:22 PST 2013
I hate people like disputes. Unreasonable person.
Me Wed Nov 27 04:46:14 PST 2013
I don't like disputes either. But if you are not trying to solve the problem then that's what you get. Sorry.
Seller Wed Nov 27 05:14:40 PST 2013
You did not dispute, discuss with me, I can also sending you, do you like the dispute, that you people bad, unreasonable, and you want to get the money and get my product? ? ?
Me Wed Nov 27 05:29:56 PST 2013
As I stated earlier already, I ONLY want a refund IF I can't get the special VGA cable, as in that case your product is useless to me. If you can correct the situation and send the special cable then DON'T need a refund. So please stop accusing me. It's not helping.
Seller Wed Nov 27 08:09:30 PST 2013
Yes, I know that if you start just like I said, you need VGA, I have no hesitation give you, but I see no consultation and communication, but the dispute, so a little angry, and other customers will I discuss the results we are very happy, VGA is very important to you, I gave you are not related. In order which you have said you want to start a VGA, but we did not reply, that the orders are not paid, and now the deal is another order. In this order did not mention where you want to VGA, we do not know your requirements, because we have to deal with a lot of orders every day. Only in good order, there are comments payment requirements, we will pay particular attention to or communicate with customers, there is no explanation on the normal delivery. In fact, you may try to communicate, we will meet your requirements, you will extend the time of receipt, if not communication. That no choice but to dispute it. I also like this.
Me Wed Nov 27 09:06:06 PST 2013
I'm sorry but your English is so bad that I only understand half of it. The way I see it, this is very simple. Please send this special VGA dongle and I'll cancel the dispute. And now I will stop discussing because I've spent so much time and energy on this and I can only repeat myself. The rest I don't care about really.
Me Thu Nov 28 03:33:43 PST 2013
And again, I'm even ready to pay a reasonable amount (without shipping) for the special cable.
At this point, the escalated complaint at Aliexpress has been substantiated, and they are offering a refund, which is not very good, as I'll be still down $45 customs cost, and the return shipping.. Notice how the communication changes.
But still, the seller sends me a shop link to order a random electronics part for $29 from him, of which he would change later to charge me for the $5 cable. That didn't fly.
Seller Thu Nov 28 04:18:50 PST 2013
Thanks for your understanding and support ! ,pls make another order to pay the cost $5.00 for the special cable .then we will ship it to you free .and at the same time pls cancel the dispute since we have agareement now . thank you ! pls send order to <snip> then i will change it to $5.00 for you to pay.
Me Thu Nov 28 03:54:03 PM 2013
This fake order solution below sounds very complicated. Just send me your PayPal address and I'll send you $5. As soon as I receive the cable I'll cancel the dispute.
Seller Fri Nov 29 12:09:00 PM 2013We have consulted Aliexpress ,they do not allowed to use paypal for any deals .pls follow my struction to send another order to pay the $5.00 to solve the problems asap .
Pls at the same time cancel the dispute .
Thanks for understanding .
Me Fri Nov 29 12:33:00 PM 2013
It doesn't matter what Ali Express allows, this is email communication, and not through Ali Express. The main thing is that you receive my payment, and this is the easiest, why make life so difficult?
If you insist on doing it through Ali Express, then set up a product with the correct product description and the correct price.
Me Mon Dec 02 02:00:06 PST 2013Hi I'm still waiting for the confirmation of your paypal email address to send the $5 for the missing accessory, Shall I send the payment to <snip> ? Please note that it's perfectly fine to send the payment via PayPal. Aliexpress explicitly recommends to use PayPal for refunds for example.
Seller Mon Dec 02 12:51:00 PM 2013Hello According to your suggestion ,now pls make the balance payment via PAYPAL to <snip> ,then we arrange the cable shipment to you. The dispute will be expired within two days ,pls cancel it before its expiration .
Thanks for your good cooperations.
Me Mon Dec 02 01:37:00 PM 2013Payment sent for the missing cable. Aliexpress advises that the complaint shall only be canceled after the delivery of the missing part.
As soon as I received the cable I will cancel the complaint.
Seller Mon Dec 02 01:39:00 PM 2013but it will be expired in two days .what will you do then ?
Me Mon Dec 02 01:41:00 PM 2013I have replied in the complaint center that I have accepted your solution to deliver the missing cable. They can see that.
Seller Mon Dec 02 01:44:00 PM 2013Thank you !
--------------------------------------------------------------------------
OK, so I took a calculated risk buying a small VGA screen at Aliexpress from China. Normally I wouldn't but I wanted this particular model and couldn't find it elsewhere.
Well it didn't pay off. First, customs snatched the parcel, so the cost just jumped from $75 to $120. Dang.
Then the real 'fun' started. The VGA and component can only be used on this screen with a proprietary dongle. The seller asks what accessories I need, so I tell him to send the dongles too, and did he do that? No, he just shipped it with a PSU and remote. Awesome. :double
Now it's 2 months and 30 emails/messages later, the seller agrees to send the dongles for $5. I want to rip his head off for wasting my time for a $5 accessory. But since I can't get the dongles elsewhere I had to put up with the s**tstorm. Was very hard not to scream at him.:banghead:
The log is a mix of PMs and email, of which I have sewn together in chronological order. I have removed email addresses and personal info from the communication.
Enjoy the read.
Me Fri Nov 22 01:39:22 PST 2013
Hi, I do insist as I have messaged you about the dongle in October after I have made the payment. Please see the screenshot below: <this is the screenshot showing the message sent to him about the cable>
I expect to receive the dongle as soon as possible. Thank you.
Seller Fri Nov 22 01:59:10 PST 2013
VGA connection that requires the user to buy their own, we only send the parts described in the description, as the battery inside the remote control, you need to buy, you can not say there is no battery that can not use the remote control and the trouble it came to me, we have a good service to customers, but not welcome people like disputes, what you need, it can be said to VGA connection, to batteries, can be said, but not disputes. Do you understand?
Me Wed Nov 27 02:50:44 PST 2013
I can buy batteries in any corner shop. But I cannot use your product without a VGA dongle. This connector is a non-standard connector so I can't use a key functionality of your product because I'm unable source this dongle. Furthermore I have clearly stated when asked (before shipping) that I needed this dongle, as you can see from the previous screenshot. I was even willing to pay extra for that dongle. Instead you have not replied just shipped the screen without it. So why is this a big problem? Just please send a dongle and be done with it.
Me Wed Nov 27 02:57:30 PST 2013
I'm stll willing to pay for the VGA dongle/cable, but not for shipping as it's not my fault you didn't ship it, even though I asked you to ship one.
Seller Wed Nov 27 04:26:39 PST 2013
The product itself is not included VGA adapter / cable, there is no description, the need to purchase, you can not initiate disputes, disputes I hate people like you want me to give you another, you can talk, you Why should a dispute? ? ? Did not send a line to you, you want a full refund, you want to be too beautiful, right?
Me Wed Nov 27 04:36:19 PST 2013
No, I only want a refund if I can't get the special VGA adapter as in that case I'm unable to use an important feature of your product. The fact remains:
- You have asked if I need extra accessories with the screen
- I have replied that I need the special VGA cable (I was even willing to pay for it)
- You have ignored my request and sent an incomplete product - without an essential accessory that prohibits me to use an important feature of the product (VGA connectivity)
- I have opened a dispute to ensure that I get this accessory OR get a refund
- Instead of trying to solve the problem you are behaving aggressive and accusative
- I offer you again to pay for the missing special VGA cable
- You are behaving aggressive and accusative again
And now I will escalate the case. Have a nice day!
Seller Wed Nov 27 04:41:22 PST 2013
I hate people like disputes. Unreasonable person.
Me Wed Nov 27 04:46:14 PST 2013
I don't like disputes either. But if you are not trying to solve the problem then that's what you get. Sorry.
Seller Wed Nov 27 05:14:40 PST 2013
You did not dispute, discuss with me, I can also sending you, do you like the dispute, that you people bad, unreasonable, and you want to get the money and get my product? ? ?
Me Wed Nov 27 05:29:56 PST 2013
As I stated earlier already, I ONLY want a refund IF I can't get the special VGA cable, as in that case your product is useless to me. If you can correct the situation and send the special cable then DON'T need a refund. So please stop accusing me. It's not helping.
Seller Wed Nov 27 08:09:30 PST 2013
Yes, I know that if you start just like I said, you need VGA, I have no hesitation give you, but I see no consultation and communication, but the dispute, so a little angry, and other customers will I discuss the results we are very happy, VGA is very important to you, I gave you are not related. In order which you have said you want to start a VGA, but we did not reply, that the orders are not paid, and now the deal is another order. In this order did not mention where you want to VGA, we do not know your requirements, because we have to deal with a lot of orders every day. Only in good order, there are comments payment requirements, we will pay particular attention to or communicate with customers, there is no explanation on the normal delivery. In fact, you may try to communicate, we will meet your requirements, you will extend the time of receipt, if not communication. That no choice but to dispute it. I also like this.
Me Wed Nov 27 09:06:06 PST 2013
I'm sorry but your English is so bad that I only understand half of it. The way I see it, this is very simple. Please send this special VGA dongle and I'll cancel the dispute. And now I will stop discussing because I've spent so much time and energy on this and I can only repeat myself. The rest I don't care about really.
Me Thu Nov 28 03:33:43 PST 2013
And again, I'm even ready to pay a reasonable amount (without shipping) for the special cable.
At this point, the escalated complaint at Aliexpress has been substantiated, and they are offering a refund, which is not very good, as I'll be still down $45 customs cost, and the return shipping.. Notice how the communication changes.
But still, the seller sends me a shop link to order a random electronics part for $29 from him, of which he would change later to charge me for the $5 cable. That didn't fly.
Seller Thu Nov 28 04:18:50 PST 2013
Thanks for your understanding and support ! ,pls make another order to pay the cost $5.00 for the special cable .then we will ship it to you free .and at the same time pls cancel the dispute since we have agareement now . thank you ! pls send order to <snip> then i will change it to $5.00 for you to pay.
Me Thu Nov 28 03:54:03 PM 2013
This fake order solution below sounds very complicated. Just send me your PayPal address and I'll send you $5. As soon as I receive the cable I'll cancel the dispute.
Seller Fri Nov 29 12:09:00 PM 2013We have consulted Aliexpress ,they do not allowed to use paypal for any deals .pls follow my struction to send another order to pay the $5.00 to solve the problems asap .
Pls at the same time cancel the dispute .
Thanks for understanding .
Me Fri Nov 29 12:33:00 PM 2013
It doesn't matter what Ali Express allows, this is email communication, and not through Ali Express. The main thing is that you receive my payment, and this is the easiest, why make life so difficult?
If you insist on doing it through Ali Express, then set up a product with the correct product description and the correct price.
Me Mon Dec 02 02:00:06 PST 2013Hi I'm still waiting for the confirmation of your paypal email address to send the $5 for the missing accessory, Shall I send the payment to <snip> ? Please note that it's perfectly fine to send the payment via PayPal. Aliexpress explicitly recommends to use PayPal for refunds for example.
Seller Mon Dec 02 12:51:00 PM 2013Hello According to your suggestion ,now pls make the balance payment via PAYPAL to <snip> ,then we arrange the cable shipment to you. The dispute will be expired within two days ,pls cancel it before its expiration .
Thanks for your good cooperations.
Me Mon Dec 02 01:37:00 PM 2013Payment sent for the missing cable. Aliexpress advises that the complaint shall only be canceled after the delivery of the missing part.
As soon as I received the cable I will cancel the complaint.
Seller Mon Dec 02 01:39:00 PM 2013but it will be expired in two days .what will you do then ?
Me Mon Dec 02 01:41:00 PM 2013I have replied in the complaint center that I have accepted your solution to deliver the missing cable. They can see that.
Seller Mon Dec 02 01:44:00 PM 2013Thank you !
Last edited:
icard