Need help re sales issue

[vladimpaler]

Hi all,

So, I need some guidance on the right thing to do in the following scenario:

1) I have several (bulky) items listed.
2) User with very low post number expresses an interest.
3) We agree a price, on the understanding that we will meet near the buyer's part of the UK 'within the next few weeks'. NB. My job takes me literally all over the country; making picking up and dropping off bulky bits of Amiga a breeze as long as both buyer and seller are patient souls.
4) I ask for a 10% deposit on the total - which arrives via Paypal 'friends' payment type by return. We are talking c £25 here.

So, fast forward to last Friday - I now know exactly when I will be in the buyer's part of the world next, so I PM to let them know. This is giving 3 weeks notice btw. No reply. So I PM again a few days later. No reply. So I PM again, and check to see their last login time; which is after I last PM'ed them. Still nothing.

My visit is looming and I am a bit stuck. The kit is bulky, and I can't fit it in the boot along with the IT kit I am carrying without leaving stuff on view overnight in the hotel carpark. The guy is not responding....

Do I:

- Refund his deposit and put it down to irritating experience.
- Keep his deposit...that is why we have deposits to be lost if people change their minds, and relist.

Please can someone help me with the right thing to do within the site rules here?

Ta.

 

[mrr19121970]

You can try mailing the address for the PayPal payment too?

Tell them if you don't hear by this date, then you will refund.

 

[davideo]

What terms and conditions had you put in your selling thread?

Post #2 is good advice also.

 

[Sardine]

You can try mailing the address for the PayPal payment too?

Tell them if you don't hear by this date, then you will refund.

to be honest the buyers had 3 weeks notice and ignored the PM's ( can't say didnt see them, big flashing green letters, also you can track if read and when, also Amibay will email the member registered email address with a you have a PM kinda message)

conscience would tell me to refund then move on and if the buyer eventually responds expect full payment no less. just like any other sale here pickup , meetup or P&P.

 

[vladimpaler]

Yeah - refund was kind of where I was going as well. It irks me to do it, but my annoying brain keeps telling me 'you have to do it, you know it is the right thing to do!'. Just wanted to be sure I was not breaking any rules etc.

Ta.

You can try mailing the address for the PayPal payment too?

Tell them if you don't hear by this date, then you will refund.

to be honest the buyers had 3 weeks notice and ignored the PM's ( can't say didnt see them, big flashing green letters, also you can track if read and when, also Amibay will email the member registered email address with a you have a PM kinda message)

conscience would tell me to refund then move on and if the buyer eventually responds expect full payment no less. just like any other sale here pickup , meetup or P&P.

 

[tbtorro]

I would say treat the sale as it didn't happen and send a refund on the last day (evening) you can still load up the haul without inconveniencing yourself.

Another option if you can wait it out (not in a hurry to sell the gear) is to.. wait it out. The ball is on the buyer side, if he speaks up after your trip, then I think it's only fair that he has to wait until the next opportunity to deliver shows. And then you can make a new (precise) agreement about the deposit for the next occasion (to avoid being stood up again - just in case).