Feedback retaliation shouldn't need to happen on AmiBay as you can always report an unjustified feedback rating to the moderator staff. Unlike eBay, we take an interest in making sure our members are being treated well by each other.
Sellers and Feedback
- Thread starter Slayer
- Start date
- Replies 53
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Feedback retaliation shouldn't need to happen on AmiBay as you can always report an unjustified feedback rating to the moderator staff. Unlike eBay, we take an interest in making sure our members are being treated well by each other.
Feedback should be given once the item has been received by the buyer.
Problems ?, try to get them solved by pm, if admin/moderator is also unsuccessful, then negative feedback should be given.
But to be fair, I have never given negative feedback, not even neutral feedback and also not on Evilbay.
Problems ?, try to get them solved by pm, if admin/moderator is also unsuccessful, then negative feedback should be given.
But to be fair, I have never given negative feedback, not even neutral feedback and also not on Evilbay.
i have left negetive feedback on ebay,and it was deserved.(after multiple messages and no replies from some to sort out problems)
i would leave negetive feedback here too,if there was no way to solve the problem.
although,its no where near as bad as that here.
i would leave negetive feedback here too,if there was no way to solve the problem.
although,its no where near as bad as that here.
I'm in a bit of a dilemma about feedback at the moment.Bought an old coco computer and the description said it was in good condition.the seller went on to say he had tested the keys and noted that they all moved well and they didn't stick.Also the computer powered up and displayed properly but since he had no tapes he couldn't test it further.Anyway I received it and everything was fine except half the keys didn't work.Re-reading the description he never said that he had tried the keyboard when the computer was on.
Now it could be that he was being truthful and it just never occurred to him to test the keys OR he knew some keys didn't work but worded the description to make it look like they did.
Being the sort who collects and maintains retro computers I fixed the keyboard so it's not a problem but I don't know whether to bring up the keyboard problem in the feedback.I want to warn other buyers if he is the sort to use clever wording to catch buyers out but I'm not sure if that's the case and don't want to give him bad feedback if it was a genuine error.
Now it could be that he was being truthful and it just never occurred to him to test the keys OR he knew some keys didn't work but worded the description to make it look like they did.
Being the sort who collects and maintains retro computers I fixed the keyboard so it's not a problem but I don't know whether to bring up the keyboard problem in the feedback.I want to warn other buyers if he is the sort to use clever wording to catch buyers out but I'm not sure if that's the case and don't want to give him bad feedback if it was a genuine error.
Slayer
New member
The bottom line is this, if we as the buyer were to put say neutral feedback and say, well, overall the auction went okay but I'm not happy about this, IS the seller going to put good feedback on you saying, funds went in fast, all good.
WHICH IS WHAT SHOULD BE DONE!
I hate the world =)
---------- Post added at 12:48 ---------- Previous post was at 12:46 ----------
And stop comparing Amibay to EBay, I never brought up EBay, someone only assumed LOL
---------- Post added at 12:57 ---------- Previous post was at 12:48 ----------
I just had a thought too
Consider this:
Feedback is to represent whether someone pays or someone provides what is advertised
eg
Good Feedback on Buyer
Fast Payment, great trade
Neutral Feedback on Buyer
Buyer kept making excuses why money wasn't showing, finally paid 2 weeks after declaring interest
Negative Feedback on Buyer
The dude never completed the auction wasting my time and losing me a sale to someone else who picked up another auction instead
Good Feedback on Seller
Item arrived well packaged and suitably protected, worked as advertised
Neutral Feedback on Seller
Item took ages to get here and noticed the postage date was a week later than they said
Negative Feedback on Seller
Item arrived but was not working as advertised
You see, it's only supposed to show what kind of payer a buyer is and what kind of seller someone is by how they protect something and convey its contents.
You can't always account for everything and you shouldn't. The key to reversing any unjustified feedback is simply keeping your sale thread UP TO DATE, ALOT of people DON'T
I think this is the way it should be. As soon as I pay, I should get the feedback immediately.
I've sold 3 things so far on Amibay, the moment there money was in the bank is the moment I placed feedback, it's just the way it should be. =)
WHICH IS WHAT SHOULD BE DONE!
I hate the world =)
---------- Post added at 12:48 ---------- Previous post was at 12:46 ----------
And stop comparing Amibay to EBay, I never brought up EBay, someone only assumed LOL
---------- Post added at 12:57 ---------- Previous post was at 12:48 ----------
I just had a thought too
Consider this:
Feedback is to represent whether someone pays or someone provides what is advertised
eg
Good Feedback on Buyer
Fast Payment, great trade
Neutral Feedback on Buyer
Buyer kept making excuses why money wasn't showing, finally paid 2 weeks after declaring interest
Negative Feedback on Buyer
The dude never completed the auction wasting my time and losing me a sale to someone else who picked up another auction instead
Good Feedback on Seller
Item arrived well packaged and suitably protected, worked as advertised
Neutral Feedback on Seller
Item took ages to get here and noticed the postage date was a week later than they said
Negative Feedback on Seller
Item arrived but was not working as advertised
You see, it's only supposed to show what kind of payer a buyer is and what kind of seller someone is by how they protect something and convey its contents.
You can't always account for everything and you shouldn't. The key to reversing any unjustified feedback is simply keeping your sale thread UP TO DATE, ALOT of people DON'T
I think this is the way it should be. As soon as I pay, I should get the feedback immediately.
I've sold 3 things so far on Amibay, the moment there money was in the bank is the moment I placed feedback, it's just the way it should be. =)
One of the problems with most feedback systems is the fact that there are only 3 options. Good, Neutral, Negative.
I prefer a system where we can rate different aspects of the trade out of ten, or like eBay now do for sellers with stars out of 5.
I find that that would give a much better real world indication of what someone maybe like to trade with. Unfortunately it could be lengthy and complicated.
I also find it disturbing slightly that the expectation is always for Positive feedback. I have, on occasions, left neutral feedback, not because anything was particularly bad, but nothing was overly good either. On one occasion, on leaving a neutral feedback on eBay, I received a tirade of abuse which went on for days. So naturally I updated the feedback to include the developments, which sent this chap into a frothing pit of fury. To me it seemed utterly futile and pointless and only served to paint himself in a slightly worse light than necessary.
I tend to ignore neutral feedbacks I see, they certainly wouldn't affect my decision to buy or sell. Infact, I think a Neutral should be the default setting, and you should only go either side if a trade has gone particularly well, or badly.
As to sellers leaving feedback. Personally, as a seller I leave feedback first, once I know that the item has been received and that the trade has been completed. Then I will have an idea on the buyers communications and genuine intentions. I don't feel that a buyer has completed their part of the deal by paying. They haven't received the goods yet, so the trade isn't over.
I prefer a system where we can rate different aspects of the trade out of ten, or like eBay now do for sellers with stars out of 5.
I find that that would give a much better real world indication of what someone maybe like to trade with. Unfortunately it could be lengthy and complicated.
I also find it disturbing slightly that the expectation is always for Positive feedback. I have, on occasions, left neutral feedback, not because anything was particularly bad, but nothing was overly good either. On one occasion, on leaving a neutral feedback on eBay, I received a tirade of abuse which went on for days. So naturally I updated the feedback to include the developments, which sent this chap into a frothing pit of fury. To me it seemed utterly futile and pointless and only served to paint himself in a slightly worse light than necessary.
I tend to ignore neutral feedbacks I see, they certainly wouldn't affect my decision to buy or sell. Infact, I think a Neutral should be the default setting, and you should only go either side if a trade has gone particularly well, or badly.
As to sellers leaving feedback. Personally, as a seller I leave feedback first, once I know that the item has been received and that the trade has been completed. Then I will have an idea on the buyers communications and genuine intentions. I don't feel that a buyer has completed their part of the deal by paying. They haven't received the goods yet, so the trade isn't over.
Slayer
New member
It just so happens I'm in the middle of a feedback situation too
I recently brought a SAM Flex auction, everything looked good, the packaging etc.
I soon discovered though that the MB had been a victim of a power surge and the internal USB was blown. It's not a huge thing but it wasn't in the auction description.
Now I could put neutral feedback or negative if I was a real nutcase but the thing is how is this going to affect the sellers feedback?
It doesn't really add up does it =)
Not sure what I'll do yet
I recently brought a SAM Flex auction, everything looked good, the packaging etc.
I soon discovered though that the MB had been a victim of a power surge and the internal USB was blown. It's not a huge thing but it wasn't in the auction description.
Now I could put neutral feedback or negative if I was a real nutcase but the thing is how is this going to affect the sellers feedback?
It doesn't really add up does it =)
Not sure what I'll do yet
Feedback is personal, there are no real hard and fast rules about it (apart from that you must leave some, on here anyway)
Something like your decision, for me, would be based on how someone behaved after you discovered a problem.
Again, on rare occasions, I have left a positive feedback, even though the item was wrong or faulty but I was so impressed by the way it was handled I thought it unfair to leave anything but that feedback.
Something like your decision, for me, would be based on how someone behaved after you discovered a problem.
Again, on rare occasions, I have left a positive feedback, even though the item was wrong or faulty but I was so impressed by the way it was handled I thought it unfair to leave anything but that feedback.
Slayer
New member
I think the problem is that the feedback option has grown to encompass TOO MUCH. It IS as simple as it sounds it just isn't enforced like it should be.
People collectively have good ideas and insight but it just bogs any system down.
Anyway, sorry for reviving such an old thread, I thought I'd throw in a over-reacting smilie as a kind of laugh without any detail but it got us all going again ;-)
---------- Post added at 13:17 ---------- Previous post was at 13:13 ----------
Yes, behavior in some cases is important, that is why I said I don't know yet because the seller isn't even aware there is a problem unless they visited the thread. We'll see what happens
But as you see, I should already have my positive feedback for paying immediately, it shouldn't be affected by what plays out now... if I was an angry customer then too bad, it's just how the cookie crumbles for the seller, it shouldn't be the purchasers problem... but anyway, round and round I go
oh:
People collectively have good ideas and insight but it just bogs any system down.
Anyway, sorry for reviving such an old thread, I thought I'd throw in a over-reacting smilie as a kind of laugh without any detail but it got us all going again ;-)
---------- Post added at 13:17 ---------- Previous post was at 13:13 ----------
Yes, behavior in some cases is important, that is why I said I don't know yet because the seller isn't even aware there is a problem unless they visited the thread. We'll see what happens
But as you see, I should already have my positive feedback for paying immediately, it shouldn't be affected by what plays out now... if I was an angry customer then too bad, it's just how the cookie crumbles for the seller, it shouldn't be the purchasers problem... but anyway, round and round I go
oh:
I highly recommend that your very next action should be you contacting the seller explaining the exact situation, then giving the seller at least a few days to respond and resolve the issue.
The difference between a mediocre and a good seller is the way the problems are handled. Mistakes and problems could happen for a multitude of reasons, some are uncontrollable and unforeseeable. It's likely that the problem will be solved and both of you walk away content.
Slayer
New member
Argh 
Of course that is what I'd do, the point that I am making is all this would still take place AFTER the buyer gets his feedback for PAYING for the auction
Like I keep saying, it's almost as if the feedback system ENSURES the seller gets good feedback or NO ONE gets feedback
anyway, lets put it to rest again, because since I like to make things matter, I get accused of being over the top. I have learnt to curve my dedication and perserverance. End of the day, the world is screwed anyway ;-)
Thanks for everyones contrubutions
Of course that is what I'd do, the point that I am making is all this would still take place AFTER the buyer gets his feedback for PAYING for the auction Like I keep saying, it's almost as if the feedback system ENSURES the seller gets good feedback or NO ONE gets feedback
anyway, lets put it to rest again, because since I like to make things matter, I get accused of being over the top. I have learnt to curve my dedication and perserverance. End of the day, the world is screwed anyway ;-)
Thanks for everyones contrubutions
This is actually quite true. It's a mutual thing. Feedback should be invicible until both parties have left theirs. Then you can leave yours at leasure, but never on account of what you got.
Which reminds me... /heads of to do some feedbacking
....
But as you see, I should already have my positive feedback for paying immediately, it shouldn't be affected by what plays out now... if I was an angry customer then too bad, it's just how the cookie crumbles for the seller, it shouldn't be the purchasers problem... but anyway, round and round I go
I don't want to make this too painful, but from my perspective I have had recent experience of a buyer who was awful. Actually damaged the items himself, and has then tried to claim a refund at a drop of a hat claiming I sent him broken items when I have hard evidence that he damaged things himself.
He was also pushy, abrupt in communication and demanding.
I hadn't left him feedback yet because, as I said the trade hadn't completed. I'm glad I hadn't as now this guys behaviour would be unknown. As it is I will leave him honest feedback.
Also, being an unhappy customer is Ok, but some people don't know how to control that, and go too far sometimes. There should be scope for a seller to be able to report on the reaction to problems of a buyer. If I knew that someone was a prima donna, who chucks their teddies out and creates aggravation for very little, it would certainly make me pause before dealing with them.
Weird, not sure if I had my post deleted or not so I'll repost abbreviated edition without the masked cursing..lol
Basically, I find that sellers with tons of sales and good feedback are the ones that have burned me most. They're just an eBay junk seller without any knowledge of their items at all. I bought an item guaranteed to work and for a pretty penny and long story short, I could tell exactly how they 'tested' it to guarantee it's functionality: They turned it on mashed one or two buttons and turned it off. When I got the item, it was virtually unusable and the guy said he wouldn't refund my money and was more worried about his feedback than what to do to earn that feedback. Lately, I'm more inclined to buy from someone who's just selling off their own stash, not some eBay scammer store run by a guy who's selling things he knows nothing about.
There are good ones out there, but I tend to make smaller purchases initially from that person before investing anything over $100USD. Feedback is a gimmick and doesn't prove anything, imo. I still gave him negative feedback (I never agreed to give him positive feedback, especially when he wouldn't resolve the issue and especially when I opened up the unit and found that the amount of garbage in there could have only come from being stored in an outdoor area with the lid off...seriously...huge wood chips inside of electronics?! ARE YOU SERIOUS?!) but I wasn't mean, I was truthful. My feedback was simply "Buy at your own risk as this seller is not knowledgeable of the items he sells". It wasn't even for the non-attempt to do what was right. I'm starting to see more people selling things that specifically state 'I don't know anything about this stuff. I plugged it in and it didn't explode. That's as far as it was tested.' This is definitely fine by me rather than lying and acting like you did extensive testing of whatever product you're trying to line your pockets with.
That's just me though.
Basically, I find that sellers with tons of sales and good feedback are the ones that have burned me most. They're just an eBay junk seller without any knowledge of their items at all. I bought an item guaranteed to work and for a pretty penny and long story short, I could tell exactly how they 'tested' it to guarantee it's functionality: They turned it on mashed one or two buttons and turned it off. When I got the item, it was virtually unusable and the guy said he wouldn't refund my money and was more worried about his feedback than what to do to earn that feedback. Lately, I'm more inclined to buy from someone who's just selling off their own stash, not some eBay scammer store run by a guy who's selling things he knows nothing about.
There are good ones out there, but I tend to make smaller purchases initially from that person before investing anything over $100USD. Feedback is a gimmick and doesn't prove anything, imo. I still gave him negative feedback (I never agreed to give him positive feedback, especially when he wouldn't resolve the issue and especially when I opened up the unit and found that the amount of garbage in there could have only come from being stored in an outdoor area with the lid off...seriously...huge wood chips inside of electronics?! ARE YOU SERIOUS?!) but I wasn't mean, I was truthful. My feedback was simply "Buy at your own risk as this seller is not knowledgeable of the items he sells". It wasn't even for the non-attempt to do what was right. I'm starting to see more people selling things that specifically state 'I don't know anything about this stuff. I plugged it in and it didn't explode. That's as far as it was tested.' This is definitely fine by me rather than lying and acting like you did extensive testing of whatever product you're trying to line your pockets with.
That's just me though.
I totally agree with Slayer. It has been something that really gets on my goat, especially when you do give positive feedback first as the buyer and either you get no feedback in return, or it's a lame feedback even though you paid imediately after you bought the item.
I agree with Slayer... The buyer pays the item in good time, he MUST recieve good feedback... Ha has done his part of the deal... I sold an item here two days ago and left good feedback to the buyer... he DESERVES IT!!!
Was kind and the communications were excellent... What can I ask more from him?
Was kind and the communications were excellent... What can I ask more from him?
- Not to scam you
- Let you know when the item has arrived safe
- Not try and claim the item was damaged when he/she broke it
- Not give you grief because they have to pay import taxes and blame this on the seller oh:
- Not to scam you
- Let you know when the item has arrived safe
- Not try and claim the item was damaged when he/she broke it
- Not give you grief because they have to pay import taxes and blame this on the seller
amen to that list
Slayer
New member
Like I said guys that is the cross the seller must carry
You can't make the majority of buyers walk this line just to avoid such potential outcomes
If what you say is true there are ways to combat it, like I said before, keeping your auction thread up to date. If the buyer gives you back feedback you should be able to prove it's not justified and have it revoked, this is just the way it should work.
As it stands buyers who pay for the item and then have to bug the seller to leave feedback
The sellers just sit there expecting feedback first and if it's not good feedback what are you going to do as a seller huh?
The bottom line is that feedback is the war of the seller NOT the buyer who pays on time
You can't make the majority of buyers walk this line just to avoid such potential outcomes
If what you say is true there are ways to combat it, like I said before, keeping your auction thread up to date. If the buyer gives you back feedback you should be able to prove it's not justified and have it revoked, this is just the way it should work.
As it stands buyers who pay for the item and then have to bug the seller to leave feedback
The sellers just sit there expecting feedback first and if it's not good feedback what are you going to do as a seller huh?
The bottom line is that feedback is the war of the seller NOT the buyer who pays on time