Strange behaviour with Broadband dropping
- Thread starter Harrison
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Ahh. That looks more like it. I would still keep an eye on your sync speeds through, particularly as you're getting a bit of noise on the line.
Sometimes, if you keep getting noise, it's worth reporting as purely a voice circuit fault, as your ADSL fault caused by this noise will automagically disappear along with the crackles on voice.
Sometimes, if you keep getting noise, it's worth reporting as purely a voice circuit fault, as your ADSL fault caused by this noise will automagically disappear along with the crackles on voice.
@ Uncle_Meat
LOL. Fibre is something else. The way I see things here, the ADSL is so bad, it will only reflect itself in the Fibre connection. The real problem is Lack of Provision on BT Wholesale's part, but trying to prove it & get the fault rectified by BT is Mission Impossible.
@ Harrison
You can Share an IP address, but afaik, no two same IP's can ever exist on any Network without issues arising.
Anyway, yes, your line is looking much much better already.
Can you show me your Router Stats as they are now please?
LOL. Fibre is something else. The way I see things here, the ADSL is so bad, it will only reflect itself in the Fibre connection. The real problem is Lack of Provision on BT Wholesale's part, but trying to prove it & get the fault rectified by BT is Mission Impossible.
@ Harrison
You can Share an IP address, but afaik, no two same IP's can ever exist on any Network without issues arising.
Anyway, yes, your line is looking much much better already.
Can you show me your Router Stats as they are now please?
Here are the current router stats:
Line Rate (Up / Down) : 1092 Kbps / 5504 Kbps
Noise Margin (Up / Down) : 6.2 dB / 4.6 dB
Attenuation (Up / Down) : 32.1 dB / 54.5 dB
Power (Up / Down) : 12.2 dBm / 18.3 dBm
The downstream SNR seems a bit low to me today. It was steady at 6.1 when I checked a few times yesterday and over the weekend. I know it might fluctuate a bit, but should I mention this to Be* that the SNR is fluctuating so much and is dropping down? As I know if it drops too far the router will lose its connection.
What would they do? Increase the Noise Margin on the downstream? Would this reduce the overall downstream bandwidth? I'm really enjoying the 2x+ increase in speed as it really has made a huge difference to everything.
I also managed to play SWTOR last night for 4 hours solid without a single disconnect or high ping rate. So that is great stuff. Obviously I really wanted a stable connection and faster speed for freelance work.
Line Rate (Up / Down) : 1092 Kbps / 5504 Kbps
Noise Margin (Up / Down) : 6.2 dB / 4.6 dB
Attenuation (Up / Down) : 32.1 dB / 54.5 dB
Power (Up / Down) : 12.2 dBm / 18.3 dBm
The downstream SNR seems a bit low to me today. It was steady at 6.1 when I checked a few times yesterday and over the weekend. I know it might fluctuate a bit, but should I mention this to Be* that the SNR is fluctuating so much and is dropping down? As I know if it drops too far the router will lose its connection.
What would they do? Increase the Noise Margin on the downstream? Would this reduce the overall downstream bandwidth? I'm really enjoying the 2x+ increase in speed as it really has made a huge difference to everything.
I also managed to play SWTOR last night for 4 hours solid without a single disconnect or high ping rate. So that is great stuff. Obviously I really wanted a stable connection and faster speed for freelance work.
@ Harrison
Noise Margin is not something they can just set.
The noise margin is a resultant figure based on length of copper wire, quality of paired wires & the speed applied to it. No matter how your ISP explain it to you, they just can't pull a Noise Margin out of the air & throw it on your phone line.
I would ask them to reduce the upstream speed, which should throw some more db back at the downstream noise margin. Slowing the downtream speed would also help increase the noise margin too. Personally, I would say your service is a bit top heavy with an upstream speed of almost 1Mb & would suggest a 768k-ish upstream speed for a better overall experience. If you get very little increase in D/S noise margin, ask them to reduce the D/S speed as well. That should help your high 54db Line Attenuation. The higher the Attenuation, the slower your speeds need to be.
Just for the crack, open a DOS prompt & type:
ping w.w.w.ukonline.co.uk -t (no dots in the www of course)
Grab a screenie if you see spikes.
Also, did you manage to trace your route to the exchange and calculate your distance?
Noise Margin is not something they can just set.
The noise margin is a resultant figure based on length of copper wire, quality of paired wires & the speed applied to it. No matter how your ISP explain it to you, they just can't pull a Noise Margin out of the air & throw it on your phone line.
I would ask them to reduce the upstream speed, which should throw some more db back at the downstream noise margin. Slowing the downtream speed would also help increase the noise margin too. Personally, I would say your service is a bit top heavy with an upstream speed of almost 1Mb & would suggest a 768k-ish upstream speed for a better overall experience. If you get very little increase in D/S noise margin, ask them to reduce the D/S speed as well. That should help your high 54db Line Attenuation. The higher the Attenuation, the slower your speeds need to be.
Just for the crack, open a DOS prompt & type:
ping w.w.w.ukonline.co.uk -t (no dots in the www of course)
Grab a screenie if you see spikes.
Also, did you manage to trace your route to the exchange and calculate your distance?
I posted an estimation of distances to the exchange earlier in the thread. Did that by tracing the router via google maps. I think it was about 4KM but will need to look at older post to verify.
Regarding upstream speed. I actually purchased the package specifically to get the 1Mbit upload as I need it for my work, so it isn't really an option to slow it down if at all possible. In fact Be* even told me the higher 2Mbit upload for their more expensive package would also work. The connection seems stable so far, so I will continue monitoring it and see.
Regarding upstream speed. I actually purchased the package specifically to get the 1Mbit upload as I need it for my work, so it isn't really an option to slow it down if at all possible. In fact Be* even told me the higher 2Mbit upload for their more expensive package would also work. The connection seems stable so far, so I will continue monitoring it and see.
Sorry, it didn't register at the time but wow! 
4Km is a long distance to run 1Mb upstream over a copper pair & you are stretching your entire service to the limits, as can be seen by your low noise margins both upstream & downstream. Hence why I suggested you should lower your speeds to help increase the noise margins to help maintain stability.
However you look at it, your noise margin both ways are on the brink of dis-con. 5db is dis-con territory over any distance from the exchange, but more so the further away you are.
Just remember this fact on any connection to the Internet:
The Bigger your db both down & up means you have a Bigger shout at the Internet, therefore it will feel more responsive & snappier.
Not wanting to complicate things, but as a side note, if you have a really low db & things are so snappy you feel sick watching the pages open, it means either your ISP or your Phone Wire Provider are throttling you or not providing adequate provision. Getting either/or to put their hand up is like trying to get blood from stone. :dry:
4Km is a long distance to run 1Mb upstream over a copper pair & you are stretching your entire service to the limits, as can be seen by your low noise margins both upstream & downstream. Hence why I suggested you should lower your speeds to help increase the noise margins to help maintain stability.
However you look at it, your noise margin both ways are on the brink of dis-con. 5db is dis-con territory over any distance from the exchange, but more so the further away you are.
Just remember this fact on any connection to the Internet:
The Bigger your db both down & up means you have a Bigger shout at the Internet, therefore it will feel more responsive & snappier.
Not wanting to complicate things, but as a side note, if you have a really low db & things are so snappy you feel sick watching the pages open, it means either your ISP or your Phone Wire Provider are throttling you or not providing adequate provision. Getting either/or to put their hand up is like trying to get blood from stone. :dry:
You can ask BT to cut the ringer wire in your master socket. This will improve your SnR quite a bit (or do it yourself if you're accomplished).
Always connect the ADSL modem to the master socket. All phones in the house must be on a filter. Always. Any phone plugged directly into any socket can cause issues.
Be are having packet loss all over their network for about 8-10 weeks. O2 included. If I didn't get 13Mbit 100% unlimited, no traffic shaping 24/7 for £13 / month I'd switch to Virgin.
Always connect the ADSL modem to the master socket. All phones in the house must be on a filter. Always. Any phone plugged directly into any socket can cause issues.
Be are having packet loss all over their network for about 8-10 weeks. O2 included. If I didn't get 13Mbit 100% unlimited, no traffic shaping 24/7 for £13 / month I'd switch to Virgin.
indeed wot D.B says ineffect its not the speed of through put but how fast the router at the other end of the connection can furnish you with the info you just asked it for that can make all the difference between a system that is nice to use and one that makes you feel like you are going through treakal on a cold day
It makes sense that a connection shown on your own router is only the speed between your house and the local exchange. So if that is slower from that point to the rest of the internet, or it is being throttled, even if you have a fast connection to it, the actual speed will be lower.
However I have been able to consistently download at 600KB/s and upload at 120KB/s, which is what I need to backup servers and restore/update server content. And since disconnecting the bell wire and Be* fixing the connection, I can finally stream a whole youtube or iPlayer video without a single stutter or long pause while it tries to catch up, so that is a vast improvement for me. So it seems to be using my connection to the maximum bandwidth it is stating as being connected to the exchange.
The connection also seems to have stabilised now after a few days with a SNR of 6dB up/9.6-11dB down, and 1.1Mb up/4.8Mb down. The upstream SNR has never changed.
However I have been able to consistently download at 600KB/s and upload at 120KB/s, which is what I need to backup servers and restore/update server content. And since disconnecting the bell wire and Be* fixing the connection, I can finally stream a whole youtube or iPlayer video without a single stutter or long pause while it tries to catch up, so that is a vast improvement for me. So it seems to be using my connection to the maximum bandwidth it is stating as being connected to the exchange.
The connection also seems to have stabilised now after a few days with a SNR of 6dB up/9.6-11dB down, and 1.1Mb up/4.8Mb down. The upstream SNR has never changed.
probably not relevant, but any *DSL I've ever had gave me random dropouts. I could never have a ssh connection over time.
Now I got fiber and the ssh connections I logged in last week, or even last month, is still active.
