I've been buying electronics parts from China for years via Ebay, AliExpress or even direct. Usually if one looks carefully at the seller, and the listing, (and maybe send a few questions before buying) the risky purchases can be filtered out quite well. However recently I see bunch of new(ish) sellers on Ebay (with a few thousand ratings, maybe max 2-3 years old accounts) with relatively OK ratings, listing the same parts for almost the same price (using the same pictures and descriptions). I suspect they either copy each other's listings or/and they are the same seller with split accounts.
Recently I've bought a relatively expensive (by Chinese standards anyway) part from two of these different sellers - one from each -, and both turned out to be counterfeit re-labelled parts. What is interesting that both parts were identical, packed EXACTLY the same way (same foam, same tape, same box) but came from different addresses, so I'm assuming they are dropship sellers with no stock, they don't know what they are selling, and dropshipping from the same supplier.
So I just sent an Ebay message first - trying to resolve the issue, then I started a case, as they really didn't have ANY idea how to deal with the problem, sending angry and aggressive, garbage mails from the start, instead of trying to sort it. So in the end (after a month dragging though) I've got my refund via a PayPal claim (executed by PayPal not the seller) and gave them negative feedback to warn others. Now, being a seller too I do not dole out negative feedback lightly but I really thought in these cases it had to be done. The sad (on their end) part is, it's possible that they did not know they are selling counterfeit parts as they were dropshipping, but if they have communicated properly, (instead of sending insults and accusations from the start) sent an orderly return info, orderly refund, I might have believed them.
Just to illustrate the level of communication. This is just the last one - I had like 5-10 of these none of them really any useful. But it's good to know that his "friends will pull the black me" so I can mentally prepare
Me: I'm sorry, but I don't have time for this nonsense anymore. You have sold me a counterfeit product, it's a fact. The PayPal claim is closed, you can check it for status, photos, tracking etc. The rest I don't care.
Seller: Are you crazy? We did not receive your refund to the items before you do not receive our goods, you say our goods are fake, you're a liar, we have told our friends ask them to pull the black you, no one is willing to cooperate with you, your approach is very bad, no one likes you, to be honest, to seek truth from facts, before the delivery, we have told you this item as our ebay pictures, and you agreed to accept this item, why do we say that our items are fake, what are your proof? Believe even God will punish you , our goods as our ebay pictures, you know the malicious bad comments to us, how much impact do? Now you have your money back, why give us negative feedback, so your approach is very bad, also the loss of the expensive shipping costs, and you have maliciously given negative feedback, do you think your approach is right? You take someone else's picture that we have a problem with the goods, you are a big liar, no one will be willing to cooperate with you, because you do not do business, and your approach is very malicious, please correct the bad comments, immediately!
Lesson is to really look even CLOSER when buying parts from China..
Recently I've bought a relatively expensive (by Chinese standards anyway) part from two of these different sellers - one from each -, and both turned out to be counterfeit re-labelled parts. What is interesting that both parts were identical, packed EXACTLY the same way (same foam, same tape, same box) but came from different addresses, so I'm assuming they are dropship sellers with no stock, they don't know what they are selling, and dropshipping from the same supplier.
So I just sent an Ebay message first - trying to resolve the issue, then I started a case, as they really didn't have ANY idea how to deal with the problem, sending angry and aggressive, garbage mails from the start, instead of trying to sort it. So in the end (after a month dragging though) I've got my refund via a PayPal claim (executed by PayPal not the seller) and gave them negative feedback to warn others. Now, being a seller too I do not dole out negative feedback lightly but I really thought in these cases it had to be done. The sad (on their end) part is, it's possible that they did not know they are selling counterfeit parts as they were dropshipping, but if they have communicated properly, (instead of sending insults and accusations from the start) sent an orderly return info, orderly refund, I might have believed them.
Just to illustrate the level of communication. This is just the last one - I had like 5-10 of these none of them really any useful. But it's good to know that his "friends will pull the black me" so I can mentally prepare
Me: I'm sorry, but I don't have time for this nonsense anymore. You have sold me a counterfeit product, it's a fact. The PayPal claim is closed, you can check it for status, photos, tracking etc. The rest I don't care.
Seller: Are you crazy? We did not receive your refund to the items before you do not receive our goods, you say our goods are fake, you're a liar, we have told our friends ask them to pull the black you, no one is willing to cooperate with you, your approach is very bad, no one likes you, to be honest, to seek truth from facts, before the delivery, we have told you this item as our ebay pictures, and you agreed to accept this item, why do we say that our items are fake, what are your proof? Believe even God will punish you , our goods as our ebay pictures, you know the malicious bad comments to us, how much impact do? Now you have your money back, why give us negative feedback, so your approach is very bad, also the loss of the expensive shipping costs, and you have maliciously given negative feedback, do you think your approach is right? You take someone else's picture that we have a problem with the goods, you are a big liar, no one will be willing to cooperate with you, because you do not do business, and your approach is very malicious, please correct the bad comments, immediately!
Lesson is to really look even CLOSER when buying parts from China..
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