Dear Mr Fitzgerald
Thank you for contacting Royal Mail.
I'm sorry to hear of the problems you are having with the delivery of your mail and appreciate the concern this causes.
Of the huge volumes of letters and packets we handle, very few encounter a problem along their way - but we take every single failure seriously, so I'm sorry that you've had cause to contact us.
To deal with this problem, and based on the information you've provided, I have been able to take the following action:
. Logged and reported the full details of your complaint . Checked the service information available to me to ensure there are no related issues in your area . Passed these details to the manager of the Delivery Office manager.
The Delivery Office manager has advised that there are no problems delivering mail to you address and that mail is being delivered when it arrives into the delivery office - your mail is not being held back to deliver at a later date.
I hope you have found this information useful and that this explanation resolves your enquiry and concludes this matter for you. However if you are unhappy with my response you can contact the Escalated Customer Resolution Team who will re-investigate your complaint. They can be contacted by
emailing:
customerresolution@royalmail.com. Alternatively you can write to:
Escalated Customer Resolution Team, Royal Mail, PO Box 466, Plymouth, PL9 7HJ. If you do contact the team please can I ask you to quote your reference number 1-1886919596.
Regards
***
Customer Service Advisor
