What's happening over at Amiga Kit?
- Thread starter Jameson
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AmigaKit has already suffered from the consistent repeat complaints of lack of replying to support requests and order fulfillment. I have stopped buying from them unless I absolutely cannot find it elsewhere. There are better Amiga suppliers out there based on my experiences
What he said goes double for me! 
A bad reputation for a company can be a death blow, but somehow Amigakit seems able to keep afloat and simply carry on regardless.
A bad reputation for a company can be a death blow, but somehow Amigakit seems able to keep afloat and simply carry on regardless.
Hey guys,
just updating. I have received an email reply from Matt at Amiga Kit explaining the delay, assuring me that the majority of my orders are now being processed and explaining that they have been inundated with orders and both Ross and Chris have been working tirelessly several evenings to try and catch up.
The email does seem quite sincere and as mentioned previously, the status of many of my outstanding orders has been updated. Amiga Kit has many high quality products and one of the largest range of Amiga parts and accessories in one place, so I can understand them getting swamped with orders from time to time causing extended delays in working through this order backlog.... however as so many people have now stated, and I totally agree with, the problem is not so much that there are delays - sometimes for many months - but more so the lack of communication with customers. There is nothing worse, in my opinion, than waiting on items that are delayed and then getting radio silence from the company/individual that was good enough to communicate with you when they took your money.
Just to be clear, this is not necessarily referring to just Amiga Kit - I personally got a response around 50% of the time I sent an email asking for an update, so definitely not the worst communication I have experienced from sellers.
I think improving communication with buyers and having a notification on item pages giving the current expected delay on those items being shipped would work wonders in customer relations.
just updating. I have received an email reply from Matt at Amiga Kit explaining the delay, assuring me that the majority of my orders are now being processed and explaining that they have been inundated with orders and both Ross and Chris have been working tirelessly several evenings to try and catch up.
The email does seem quite sincere and as mentioned previously, the status of many of my outstanding orders has been updated. Amiga Kit has many high quality products and one of the largest range of Amiga parts and accessories in one place, so I can understand them getting swamped with orders from time to time causing extended delays in working through this order backlog.... however as so many people have now stated, and I totally agree with, the problem is not so much that there are delays - sometimes for many months - but more so the lack of communication with customers. There is nothing worse, in my opinion, than waiting on items that are delayed and then getting radio silence from the company/individual that was good enough to communicate with you when they took your money.
Just to be clear, this is not necessarily referring to just Amiga Kit - I personally got a response around 50% of the time I sent an email asking for an update, so definitely not the worst communication I have experienced from sellers.
I think improving communication with buyers and having a notification on item pages giving the current expected delay on those items being shipped would work wonders in customer relations.
Ordered an A1200 Motherboard and Pistorm32LITE from them in late January and the order didn't arrive until late May 8th 2023. On Saturday May 27th I ordered a couple of A500 PiStorms. Nothing on the site indicates that the units are or aren't in stock. No clear indications of delivery or fulfillment times are indicated. One is lead to believe items are in stock and ship regularly. My emails asking for order status have gone unanswered on the most recent order. With the previous order I did go onto Amiga Facebook pages and ask about their ability to fill orders and my email questions were then answered but without a 100% clear delivery date. So understand what you are getting into when you order.
Unfortunately my, and it seems many others, experience is VERY similar to this. Items are shown as IN STOCK, ready to order, orders are placed and months later you are emailing and emailing in the hopes of receiving a reply. Looks like the majority of my outstanding orders have now been posted (a few days ago even though they were being "processed" over a month previous), including an order from early December last year.
Yes, I have purchased some TF cards etc from them and they have all been posted within days of the order..... why can't Amigakit do that? ;(
bkodenkt
Member
Amiga Kit is a waste of time. Literally. If within the EU, just go to Alinea, Vesalia, AmigaStore.EU, Sordan.ie, try the AranaNet shop, Retro8Bit, VideoGamePerfection if you're looking for display related stuff, ArchiTec in Poland, RastPort, RetroPassion (UK) is fantastic as well, Lotharek from Poland... Honestly, I might even have forgotten some good fellas here on this list, sorry for that!
To sum this up: There is no need at all to hustle along with the Amiga Kit in/out of stock system or their "do not reply until the
hits the fan" policy. Just buy your items somewhere else.
To sum this up: There is no need at all to hustle along with the Amiga Kit in/out of stock system or their "do not reply until the
hits the fan" policy. Just buy your items somewhere else.Amigastore.eu has shipped all my orders promptly and always replies to emails. I highly recommend them.
Just to update. Have been speaking with Chris (from Amigakit) and amongst the communication he made mention of several customers sending abusive messages/emails. 
This is unfortunate. I totally understand the frustration felt by customers waiting on products and feeling like their messages are being ignored, however I don't think there is ever a situation where verbal abuse can make any positive change. I encourage any customers who are waiting on items to by all means message Amigakit and express your concerns and even frustration, but please, lets all keep it constructive and civil.
Oh, and all but one of my orders have now arrived and whilst I am still not satisfied with the less than stellar communication, nor the up to six month wait on orders, the products are all of a very high quality.
This is unfortunate. I totally understand the frustration felt by customers waiting on products and feeling like their messages are being ignored, however I don't think there is ever a situation where verbal abuse can make any positive change. I encourage any customers who are waiting on items to by all means message Amigakit and express your concerns and even frustration, but please, lets all keep it constructive and civil.
Oh, and all but one of my orders have now arrived and whilst I am still not satisfied with the less than stellar communication, nor the up to six month wait on orders, the products are all of a very high quality.
Sorry, but why constructive and civil? When you running a business you ought to do your job as well as you can. If you cannot do that anymore, and leaving your customers into oblivion for months/years to wait for an order, then sorry, it's better to close down business. Oh, I forgot, I pay for them, I'm not getting them for free.
Abusing a company via email or social media usually just makes things worse.
If you wish to make a company prick up their ears and listen to complaints then vote with your wallet / purse by starting a paypal dispute, a visa card chargeback or whatever.
Simple but very effective.
If you wish to make a company prick up their ears and listen to complaints then vote with your wallet / purse by starting a paypal dispute, a visa card chargeback or whatever.
Simple but very effective.
I fully agree.
I originally opened this thread to ask if anyone knew if there was anything happening over at Amigakit that would explain the delay in orders being processed etc, however I fear the thread may be used as an avenue to abuse Amigakit staff - I never intended that.
As the majority of my orders have now been received, can a mod please close this thread as resolved? Thanks.
Just to add
The frustration you mention above can easily be rectified by simply replying to your customers
Purposely ignoring messages and emails then you deserve whatever comes your way.
It takes a few seconds to acknowledge the message and maybe less than a minute to check the order status.
Amigakit were ONLY banned from here for purposely ignoring members and the staff.
If you can’t be bothered to even do that then you’re gone. Cya.
The frustration you mention above can easily be rectified by simply replying to your customers
Purposely ignoring messages and emails then you deserve whatever comes your way.
It takes a few seconds to acknowledge the message and maybe less than a minute to check the order status.
Amigakit were ONLY banned from here for purposely ignoring members and the staff.
If you can’t be bothered to even do that then you’re gone. Cya.
I'm going to keep it open as I believe it's a useful resource for members whom have had issues with this vendor.
AmigaKit may be having issues dispatching orders, but that does not excuse their piss poor customer relations.
Just to update. Have been speaking with Chris at Amigakit and, from the recent communication I have received, they do seem to be making a concerted effort to rectify some of the communication failings of the past. Chris has an open user account with Amibay so I have suggested he post his thoughts in this thread, though I am not sure if he will.... but I hope he does.
Apparently Matt's account was banned. In any event it was already known (and mentioned) that Amigakit staff still visit the Amibay forum so this is not anything new or surprising. I assume the account mods were dealing with at the time of the infraction (Matt's?) would have been banned, but don't see why this ban would extend to another users personal account just because they happened to have a connection with Amigakit as long as they were not directly connected with the actions resulting in the first account ban and are not actively advertising/selling on the forum under the Amigakit name... then surely it is just a personal account unrelated to the original ban?
... can a mod confirm if this is correct?
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