I've been buing stuff from these guys for a long time.
In total I've ordered from them 8 times since 2016.
Each time it's been fast and very professional. Parcels leaves their hands reasonably fast for the most part, and shipping from Spain to Norway is fast enough, it's Norwegian Customs that can be the bottleneck. Sometimes they delay a parcel for up to a week!
I've never had to do any exception handling with them (lost parcels, returns, refunds or warranty cases) - so I can't speak as to how that experience might be. But I've been in contact with them for support for products I've bought and they have all but once replied promptly.
Last time I contacted them was to notify them that a driver floppy they supplied with their hardware wasn't compatible with the firmware of the product they sold. I never heard back on that one, which is kinda lax of them.
But I'm impressed with the selection in their catalogue, and I would not hesitate to order again from them.
I really do encourage all kinds of feedback in this thread, I want it to be a collection of honest experiences - good, bad, neutral, meh and exceptional.
And do remember that experiences are subjective. Even if you're unhappy with a shop, someone else are entitled to their opinion that it's the retro kingdoms saviors.
In total I've ordered from them 8 times since 2016.
Each time it's been fast and very professional. Parcels leaves their hands reasonably fast for the most part, and shipping from Spain to Norway is fast enough, it's Norwegian Customs that can be the bottleneck. Sometimes they delay a parcel for up to a week!
I've never had to do any exception handling with them (lost parcels, returns, refunds or warranty cases) - so I can't speak as to how that experience might be. But I've been in contact with them for support for products I've bought and they have all but once replied promptly.
Last time I contacted them was to notify them that a driver floppy they supplied with their hardware wasn't compatible with the firmware of the product they sold. I never heard back on that one, which is kinda lax of them.
But I'm impressed with the selection in their catalogue, and I would not hesitate to order again from them.
I really do encourage all kinds of feedback in this thread, I want it to be a collection of honest experiences - good, bad, neutral, meh and exceptional.
And do remember that experiences are subjective. Even if you're unhappy with a shop, someone else are entitled to their opinion that it's the retro kingdoms saviors.